Below are answers to some common questions. If you have a question and do not see the answer listed here, feel free to email us at email@example.com, call us at 604-722-7922 or complete the contact form below.
You pay for your booking through PayPal.
PAYMENT BY PAYPAL: We will provide a PayPal Invoice which can be paid either through an existing PayPal account or through the PayPal system as a guest. *You do not need a PayPal account to pay the invoice.
If you do not have a credit card to be able to pay through PayPal, we can also accept a wire transfer.
PAYMENT BY WIRE TRANSFER: Payments made via wire transfer will be made to the FIRST HAWAIIAN BANK. Wire payments details and account numbers will be provided to the guest at the time of booking.
All funds are to be remitted in USD.
Your reservation is tentatively confirmed upon receipt of the signed contract. Once the initial deposit is received, your reservation is fully confirmed.
Cancellations made more than 60 days in advance of your stay receive a full refund. Cancellations made within 60 days of your reservation will result in the loss of you full deposit, unless we are able to rent the unit for your reserved dates, in which case you would receive a pro rata refund for the period re-rented.
We recommend travel insurance for the unlikely event you cannot keep your reservation.
Check in is at 4:00pm on the day of arrival.
Check out is at 11:00am on the day of departure.
It is not necessary to clean the condo or do laundry before departing. However, before vacating, all guests agree to:
- Close and lock all windows and doors
- Turn off all air conditioning
- Turn off all lights and appliances
- Remove garbage and recycling to the proper on site disposal location
- Lock the premises & put the key in the lockbox
Maximum occupancy in the condo is 4 people.
There is one king sized bed in the master bedroom and a queen sized bed in the second bedroom.
The condo is equipped with a keyless entry pad on the door. Two weeks prior to your arrival we will send you an email with the code that will be set on the door for your stay.
There are keys on the counter in the unit for use during your stay if you prefer carrying a key over using the keyless entry.
There is a key inside marked with a “P”. This key allows you to access the private pools on the Ekolu property (available to guests only). This is a special key and if it is lost there is a $75 replacement fee as we need to apply to the office for a replacement.
Replacement cost for any of the other keys, should they be lost, will be the cost of key cutting in addition to the caretaker’s billed time for having it cut.
If for any reason the keyless entry is not working, there is a lock box by the door which contains a physical key which will open the door. *If you use this key, please replace it once you have gained access to the condo. The lockbox key must remain in the lock box at all times in case emergency personnel require access to the unit. Having the key there will also ensure you are never locked out.
Upon your departure, Rachael will review and clean the condo and provide us with a Check Out Report noting any damaged or lost items. After receiving the report, we will forward a cheque to the address provided on the rental contract. If there have been any lost or damaged items, we will provide an account of the replacement or repair cost for these along with the balance of the damage deposit after these costs have been covered.
The damage deposit return cheques are sent within 2 weeks of departure.
Pets are not allowed at the condo.
Smoking is not allowed at the condo.
WAILEA EKOLU VILLAGE Abridged Rules and Regulations
Aloha and welcome to Wailea Ekolu Village. We are a privately owned residential-resort condominium Association. Compliance with the Rules and Regulations is a requirement for all owners and guests. The office is here to handle owner?s personal needs, as well as the maintenance of the property. If you are a renter, and have specific requests or personal needs, please contact the unit owner or the owner?s rental agency directly. Your cooperation in observing these Rules will insure a pleasant environment for you and the other guests and residents. Please treat your Apartment and the Common Areas with the same regard that you show your own home and neighborhood.
SECURITY: Ekolu Security can be reached by phone at 281-4315.
Wailea Patrol can be reached at 874-3922 (twenty-four hours a day). 911 service is also available.
POOLS: Swimming pool hours are from 8:00 a.m. to 9:00 p.m. daily, unless closed for maintenance. The pools are for the specific use of residents and their guests only! No Lifeguard is on duty?so the use of the pool is at your own risk. No glassware of any type is allowed in the pool area?for safety reasons. Parents and guardians are responsible for the safety of children using the pools. Children in diapers or not toilet trained must use appropriate ?swim suit diapers?. Small children may use small tubes, water wings or similar safety devices for safety purposes if accompanied by an adult. No play equipment is allowed in the pool area, such as rafts, air mattresses, fins, balls, Frisbees, etc. Horseplay or games like Marco Polo are not allowed. No disruptive noise is permitted in the pool area. Please respect your neighbors.
LANAIS: No towels, bathing suits, clothing, etc. are to be hung on lanai or entry railings. Dust, rubbish or water shall not be swept or thrown from upper level lanais or front entryways. Barbecuing on the lanais is permitted during the hours of 12:00 noon to 9:00 p.m. Only covered electric thermostat- controlled units are to be used.
PARKING: Each apartment is entitled to one parking stall only. Under no circumstances shall there be more than two (2) vehicles per unit on the property at any one time. Written approval must be obtained prior to parking a second vehicle on the property. Only passenger vehicles, vans and SUVs are allowed. Parking of commercial vehicles in Ekolu Village is not permitted.
QUIETNESS: Peace and quiet shall be maintained by all residents and guests between the hours of 10:00 p.m. and 8:00a.m. every day. Violations of this rule are reported to the unit owner. Please avoid excessive or disruptive noise of any type at any time. Note: Ekolu personnel may perform quiet tasks beginning at 7:00 a.m.
The Board approved the following fining structure for house rule violations:
First compliant = warning
Second Complaint = $50 fine
Third complaint = $250 fine with a limit of $250 per 24 hour period.
SPORTS: Sports, such as football, baseball, basketball, volleyball, or golf shall not be played on the property.
WALKWAYS: Bicycles, motor bikes, motorcycles, etc. are not allowed on any walkways. Skateboards, roller-blades, scooters and related activities are not permitted on the property at any time.
BARBECUES: There are four outdoor charcoal-type barbecue areas on the property. You must use an ?instant light? type of briquette when using these grills.
YOUR SAFETY: The golf course adjacent to Wailea Ekolu is the private property of Wailea Golf Resort, Inc. and is not a part of Ekolu?s grounds. Walking on the golf courses or the golf cart paths is hazardous and is not permitted.
SHOES: Shoes with metal studs or spikes (such as golf shoes) may not be worn on the property.
OFFICE: The Homeowner?s Association office phone number is 879-2222. Office hours are 8:00 a.m. to 4:00 p.m. Monday through Friday (except Holidays). Reports of violations of these Rules should be directed to that office. The Homeowner?s Association office does not handle rentals or problems concerned with rentals.
We wish you a pleasant and memorable stay in Wailea Ekolu Village and hope you will return. We are proud of our Village and ask you to respect our property as you would your own.
Mahalo Nui Loa
Driving Directions -Kahului Airport to Ekolu #305
Ekolu Village, located on Maui’s desireable South shore is located 35 minutes south from the Kahului Airport (OGG)
– You will be driving on Keolani Place (Hwy 380) as you leave the airport.
– Continue straight through the intersection as you pass Costco on your left. This will
take you onto Dairy Road. (350)
– Continue on Dairy Road to the traffic light at Puunene Avenue. Turn left onto Puunene
– Continue down Puunene. Stay right as Puunene changes into Mokulele Hwy. (Hwy 311).
– Continue down Mokulele Hwy approximately 6 miles, as it changes into Piilani Hwy. (Hwy 31).
– Continue south on the Piilani Hwy (Hwy 31) until it ends (approximately 6 miles)
and turns (right) into Wailea Ike Drive.
– Take the 3rd left into Ekolu Village (for Buildings 1-6).
– Follow the signs to Bulidings 1 – 3
– Building # 3 is the last building on the right. (The unit numbers are on the pillars.)
– Park in any of the spots in the parking lot
Relax & Enjoy!!
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